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Home  /  Shipping & Returns

Express Shipping

We use Australian Express Post to send your phone back to you, $10 flat rates Australia wide, normally take 1-3 dys.

Repair warranty

Most of our repair service carries a 3 month limited warranty except for the following repairs:

¸ Liquid damage repair – no warranty provided

¸ Unlocking and Software Restore/Update – 30 day warranty

In the event that repairs on your unit becomes faulty within the set warranty period, please send the unit back to us with a copy of the receipt or Ref. No. and a detailed cover letter stating the current fault or error you are experiencing. We are not liable for the costs you incur in sending the unit to us. We will conduct a thorough investigation and respond within 3 working days.

If the problem is from the initial repair, we will conduct any further repair free of charge and return it you via post FREE. If the unit reveals further glitches not related to the original repair or due to parts not replaced in previous repair we will contact you and discuss the matters and let you make a decision with regards to the cost.

We will attempt to repair your unit TWICE after the initial repair. If afterwards, the unit is still faulty, we will issue a refund. Minimum charge and postage fee not included. We will need to check the unit and make sure its faulty prior to issuing a refund.

Further clarifications: postage fee of all units sent to us under the repair warranty will be covered by you, nonetheless the unit will be returned to you free of charge if a problem is found. If the unit has a problem not related to the original fault or no fault is found, postage charges for returning the unit will apply.

Complaints

We always try to keep our customers satisfied, and our complaint resolution system helps us to ensure that our customers are always satisfied, even when things go wrong.

For any complaints or suggestions, please contact us either by email or by letter. Upon receiving your complaint, we will investigate every detail to see what went wrong and resolve it to your satisfaction.



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